AYURVEDA T&C’s

Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your wellness sessions. You will be pointed to these terms upon payment and by purchasing, you confirm your agreement, forming a legally binding agreement between us.

SESSIONS AND CANCELLATIONS:

1. Our Wellness Sessions (“Sessions”) are scheduled for up to 90 minutes for an Initial Consultation and up to 45 minutes for Follow-up Sessions. The Sessions will take place at the times and on the dates that we have pre-agreed. Sessions will generally take place online via Zoom, unless agreed otherwise.

1.1 Where Sessions are held in third party venues, you must comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You may be required to leave the venue if you do not comply with such policies and rules (and we shall not be obliged to refund you any amounts paid in relation to such Session).

1.2 Where Sessions are held in third party venues, you are responsible for your own belongings that you take to a Session and neither I nor any third party venue can be held liable for any loss, damage, theft or destruction of any of your belongings.

1.3 If you cause any loss or liability to a third party (eg by not complying with their policies), you must reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third party venue.

2. It is very important that you turn up for the Sessions on time. If the Session is in person, please plan to arrive early in case of heavy traffic or some other delaying factor. Unfortunately, if you arrive late for your Session, we may not be able to continue past the scheduled end time due to the scheduling of other clients (and we will not be obliged to provide any refund to you).

3. We will ask you to complete a questionnaire before we meet for the first time, and possibly at other times during our work together. It is very important that you answer these questions honestly and completely as these answers will be the foundation for our work together.

4. If you need to cancel a Session, you may do so without charge if you provide at least 24 hours’ notice to us. You must give us this notice by calling us on 07535 383847. If you provide less than 24 hours’ notice of cancellation or miss a Session, you will be charged the full payment for that Session.

5. You may need to practice between our Sessions in order to gain the most from them. By coming to our Sessions, you are committing to make the time to put the advice and tools we share with you into practice outside of our Sessions.

7. Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.

FEES AND PAYMENTS:

8. Wellness Sessions are offered according to the information on our website. Session fees are payable in advance of the session date. If payment has not been received in cleared funds prior to the session, we will not be able to proceed with the session. We may offer you, and charge you for, blocks of sessions in advance.

CONFIDENTIALITY:

9. We may discuss matters that are sensitive in nature during our sessions. Subject to clause 10 below, we will keep all of such information confidential.

10. We may disclose certain of your information in the following circumstances:

a)    Where you consent to us sharing your information.
b)    Where we are compelled to disclose your information by court or by regulations or laws.
c)    Where we consider you or somebody else to be at risk or to prevent illegal acts or harm to you or to others.

11. We keep notes of our sessions in order to refer back to in instances when this may be useful. These notes are stored in password protected documents or locked in filing cabinets.